Forum Mediatec - Depozitul de Cartuse

[ramonia]

vA ROG SA MA AJUTATI SI PE MINE U O SOLUTIE...
IMI APARE PE DISPLAY-UL IMPIRMANTEI URMATORUL MESA "INK SYSTEM FAILURE" - ERROR 0XC18...........; CEEA CE NU-MI MAI PERMITE SA PRINTEZ DELOC...
IM INTRAT LA HP - am incercat varianta propusa de ei cu scoaterea cartuselor, et...insa nu merge!
Nu ma stiu ce sa fac...si am nevoie urgent de imprimanta!


PLSSSSSSSSSS HELP!!!

[ramonia]

PLSSSSSSSSSSS HELP!!!!!

[mediatecar]

Sper ca stii engleza, ca mi-e groaza sa ma apuc de tradus toate astea!
Ai aici cateva solutii, care de fapt sunt toate un master reset al intregii imprimante.

http://****fixya****/support/t297628-ink_system_failure

Interesant e transcriptul convorbirii cu cei de la Helpdesk HP, dar mai sistematica e enumerarea de mai jos, pe puncte, cum se da reset la echipament.

Te rog anunta-ne si pe noi care a mers mai bine, eventual posteaza aici.

[ramonia]

Iata pasii care trebuie urmati atunci cand o imprimanta Hp C6180 da urmatoarea eroare "Ink system failure":

Materialul este in engleza...:
I found a solution to this problem on another site and am posting the main part of it here:

Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: ok
CustomerName: screen says "support" R0631M
Christina: Fine.
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
CustomerName: yup
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
CustomerName: ok
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
CustomerName: ok
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
CustomerName: done
Christina: Fine.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
CustomerName: done
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Good.
Christina: Is the error message still being displayed on the printer?
CustomerName: nope
Christina: Good.
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.



Iti mulumesc din suflet pentru link-ul trimis...a functionat si acum nebuna mea imprimanta si-a revenit! Si am scutit si o serie de bani de diagnosticare...etc...


Multumesc!

[mediatecar]

ramonia, mi-ai luminat ziua!

[ramonia]

Stii ce este ciudat...sambata am intrat pe chat-ul online cu Hp-ul! Insa habar aveau de aceasta procedura...insistand sa-mi duc imprimanta in service!
Ata ete...!
Spor al treaba!

[mediatecar]

LOL nu e ciudat deloc! Ce, crezi ca service-urile lor n-ar face un ban cinstit?? LOOOOL

Stick to us, la noi e gratis! Si cheama-i pe toti care au probleme, ne facem luntre si punte sa le eliminam din viata lor. Papa!